Who we are
Our website address is: https://www.fijihigh.com. We are trading as Fiji High and our Australian Business Number (ABN) is 24 372 836 944. Our registered office is 1/457 Elizabeth Street, Surry Hills, NSW 2010 in Sydney, Australia.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Collecting personal information about you
In accordance with the Privacy Act, Fiji High only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our customers’ expectations that we will respect their right to control how their personal information is collected and used. Fiji High collects information about consumers at the time when a person wishes to book a Fiji High holiday package. The main categories of information we collect relate to a person’s general contact information, preferred accommodation requirements, and other details, which are usually collected directly from the consumer at the time of booking. This policy explains the main features of Fiji High’s use of customer information.
Use and disclosure of your personal information
Our purpose in collecting information about you is to provide you with accommodation and other leisure booking services, and complementary travel services as required. Fiji High uses personal information in several different ways in operating Fiji High holidays and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes. Fiji High provides personal information to service providers that facilitate your Fiji High holiday bookings. Otherwise Fiji High does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings with requested accommodation and any other required travel and leisure services. Fiji High will not normally otherwise use or disclose any information about you without your consent, unless:
required by law
to protect the rights, property, or personal safety of another Fiji High consumer, any member of the public, or Fiji High itself
the assets and operations of the business are transferred to another party as a going concern
When you provide your personal information to us, Fiji High will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Service providers
Like many organisations, Fiji High uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Fiji High, such as hotels, resorts, and other leisure service providers will sometimes have access to personal information held by Fiji High and may use it on behalf of Fiji High.
Fiji High and marketing activities
Fiji High manages communications with customers and consumers according to its privacy policy. We respect individuals’ choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:
Provide you with updated information about our services or special promotions
Provide you with other information about other products and services which you may have expressed an interest in receiving
Some of this information is necessary as part of our communication about Fiji High holidays and is sent to all promotion customers. However, if you are receiving promotional information from Fiji High and do not wish to receive this information any longer, you may remove your name from our list by e-mailing us at [info@fijihigh.com](mailto:info@fijihigh.com) and ask to be removed from our mailing list. Please allow 28 days for this request to be processed.
MONETIZATION (AFFILIATE AND SPONSORED CONTENT)
We may earn a commission if you make a purchase from a vendor linked to from our site. You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you. For example, we may need to have your contact information in order to provide you with updates from our Website.
We collect non-personally identifiable information from you when you use our site and we take good care of it.
Any of the information we collect may be used in one of the following ways:
To personalise your experience
To improve our website
To promote relevant content
Our website users
Fiji High is committed to high standards of data security with respect to information collected on our site. New technologies are emerging on the Internet that help us deliver customised visitor experiences. At Fiji High, we primarily use “cookies” to help us determine which service and support information is appropriate to your computer and to facilitate your use of our transactions area. Our use of this technology does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.
Accessing the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at [info@fijihigh.com](mailto:info@fijihigh.com). Our file of your information will usually be made available to you within 14 days. For security purposes, confirmation of your identity will be required prior to the supply of this information.
Amending and deleting the information we have about you
If at any time you wish to amend personal information that is inaccurate or out of date, please contact us and we will alter this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it except where we need to keep information for reasons relating to any bookings you have made with us or for legal reasons.
Security of your personal information
Fiji High endeavours to take all reasonable steps to keep any information that we hold about you secure, and to keep this information accurate and up to date. Fiji High uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorised, and we also require our employees and data processors to respect the confidentiality of any personal information held by Fiji High.
Questions, problems and complaints
If Fiji High becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address them. If you have any further questions relating to our Privacy Policy, or if you have a problem or complaint, please e-mail [info@fijihigh.com](mailto:info@fijihigh.com).
Future Privacy Policy changes Our commitment to being a leading tourism services organisation and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to Fiji High’s Privacy Policy will be made by posting an updated version of the policy on our websites.